This policy will explain how Aoyuan International Investment Group and its related bodies corporate (together, Aoyuan) collect, store, use, disclose and manage your personal information (Policy).
By providing your personal information to Aoyuan, you consent to the collection, use, storage, disclosure and management of your personal information in accordance with this Policy.
In this Policy, ‘personal information’ includes any information, opinion, whether true or not, that is capable of identifying an individual.
Aoyuan’s key business activities revolves around property development, and real estate agency services.
Collecting personal information
Aoyuan generally collects personal information in the following ways:
Whenever you interact with Aoyuan, your personal information may be collected. The type of personal information collected will depend on the nature of your interactions.
Aoyuan may collect any personal information that may be required to assist your dealings and interaction with Aoyuan, including (but not limited to):
Your personal information may also be collected from third parties, such as:
You do not have to provide personal information to Aoyuan. You can choose to deal with Aoyuan anonymously. However, if you decide not to provide your personal information, Aoyuan may not be able to provide you with products or services that are tailored to your needs.
Purpose of collecting personal information
Aoyuan collects, stores, uses and discloses your personal information for the following purposes:
Aoyuan will not use or disclose your personal information for any purpose other than the purpose it was collected for (or a related purpose) unless Aoyuan first obtains your consent to that purpose, or Aoyuan is permitted to do so by law.
Disclosure of personal information
Aoyuan may disclose your personal information for the purposes for which it was collected for (or a related purpose) to the following:
Where personal information is disclosed to a third party acting on behalf of Aoyuan, Aoyuan will request for such third parties to not use your personal information for their own purposes and to comply with this Policy and the applicable law in your state and country.
Aoyuan and its third-party service providers may send you direct marketing communications and information about Aoyuan’s products, services, discounts and special promotions that may be of interest to you, including any offers or promotions based on our products and services.
These communications may be sent in different forms, including telephone, mobile, post, fax, email, SMS, or any other form of electronic communication.
When you provide Aoyuan with your contact details, you consent to Aoyuan and its third-party service providers to send you direct marketing messages.
Unsubscribing from marketing communications
You can unsubscribe from any, or all, of the direct marketing communications at any time by contacting Aoyuan using one of the following methods:
For email communications you will be able to find a link to unsubscribe, usually towards the bottom of the email.
If Aoyuan are providing services to you, there may still be a requirement for certain communications to be made to you in providing these services or products as required by law.
Updating personal information
If you would like to update, access or correct your personal information that Aoyuan holds, you can contact Aoyuan using the methods listed above. Depending on the nature of your request, Aoyuan may require further information to verify your identity or ask you to put in writing the information you
need. There may be instances where access cannot be granted to your personal information (for example, legal exception or breach of confidentiality), and Aoyuan will provide you with written reasons for the refusal.
Aoyuan may hold your personal information in electronic or hard copy format. The confidentiality and security of your personal information is important to Aoyuan, and reasonable steps will be taken to protect your personal information from misuse, interference and loss, as well as unauthorised access, modification or disclosure.
Aoyuan uses several physical, administrative, personnel and technical measures to protect your personal information. However, given the nature of the internet, there is always a risk that an unauthorised party may find ways to overcome our security measures, and it is not possible to guarantee the security of your personal information. You should also be aware that email communications are usually not encrypted and should not be considered secure. Where required by law, Aoyuan will notify you and the relevant regulatory authorities of data breaches affecting your personal information.
When Aoyuan no longer needs your personal information, reasonable steps will be taken to destroy it.
Third party links
Aoyuan’s website and mobile applications may contain links to websites owned and operated by other parties. When you click on these links, you are leaving Aoyuan’s website. Aoyuan is not responsible for the privacy practices or content on such websites. You should read the privacy policies and other terms that apply to those websites as they may differ from this Policy.
Questions or complaints
If you have any questions about how Aoyuan handles your personal information, or would like to make a complaint, please direct them to Aoyuan using one of the communication methods identified above.
Aoyuan will investigate your complaint after our investigation and contact you to advice the outcome and invite a response to the findings.
Updates to this Policy
Aoyuan may update this Policy from time to time to take into consideration new laws and technology, and changes to our business operations and practices.
Effective Date: October 2019
We are committed to protecting your privacy. When we request personal information, we will normally explain why we need it, how it will be used and who we may share it with. At all times we will comply with the terms of this when handling your personal information. This policy answers the following questions about privacy at Aoyuan International:
Why do we need your personal information?
Understanding and meeting our customers’ needs is a central part of our business. We do this by providing real estate and services under various brands that are offered by entities within Aoyuan International. To do this effectively, we need to collect certain personal information.
In this policy, personal information is any information that could identify you or be used to establish your identity.
We collect, hold, use and disclose customers’ personal information so we can establish, manage and administer the products and services provided by us, and comply with legal and regulatory obligations. We may also use and disclose your information for purposes related to those mentioned above, such as:
Will my personal information be used for direct marketing?
We use and disclose your personal information to keep you informed about the range of properties offered by us.
You can opt out of receiving direct marketing information from us at any time (see the section ‘How can you contact us about privacy?’).
What happens if I do not provide information that has been requested?
It’s your choice whether to provide your personal information. However, if you don’t, we might be unable to fulfil your request for specific information.
What types of personal information do we collect?
We may ask for a range of personal information to assist us in providing you with relevant enquiry or property purchase. The information we request could include (but is not limited to) name, address, date of birth, contact details.
How do we collect personal information?
Most of the personal information we collect will be directly from you. We gather this information either through forms that you complete and submit to us (in writing and digitally), by the information you provide via phone calls and interviews and through other forms of communication.
In some cases we might collect your personal information from external sources. Examples of the people or organisations that may provide us with information are:
Can you remain anonymous or use a pseudonym when dealing with us?
If you wish to remain anonymous or to use a pseudonym when dealing with us, we may be able to provide you with limited information or services. However in many cases it will not be possible for us to assist you with your specific needs if you wish to remain anonymous or use a pseudonym.
How do we protect your personal information?
Whether your personal information is gathered through face-to-face meetings or by interacting with us via telephone, mail, internet or other methods, we take steps to store your information securely. We hold your personal information in a combination of secure computer storage facilities, paper-based files and other formats.
We take a number of steps to protect personal information from misuse, loss, unauthorised access, modification or improper disclosure. These include instructing our staff and advisers who handle personal information to respect the confidentiality of customer information and the privacy of individuals.
When we don’t need your personal information anymore we will delete, destroy or de-identify it.
Who do we share personal information with?
From time to time we may share your personal information with other entities both within and outside of Aoyuan International. The entities that we might share your personal information with vary according to the product or service involved, but could include:
Do we send personal information to overseas recipients?
Some of the entities that we share information with may be located in, or have operations in, other countries. This means that your information might end up stored or accessed in overseas countries, including Australia, China, Hong Kong, Macau, and Canada.
When we send your personal information to overseas recipients, we make sure appropriate data handling and security arrangements are in place.
How do we update your personal information?
We will update your personal information if you contact us. In most cases you can update your personal information over the phone, by email or via our website.
We may update your personal information if we believe the personal information we hold is incomplete or out of date, we could seek to correct or complete our records by gathering data from other sources such as public records and other organisations.
How can you contact us about privacy?
How do you find out about your personal information we hold?
You can access the personal information that we hold about you by calling, emailing or writing to us (see how you can contact us about privacy). We’ll do our best to respond within 30 days; if it’s going to take longer, we’ll get in touch to let you know why and ask for more time.
There are some situations where we are allowed to refuse or limit your access to information, for example when the information is commercially sensitive. If that happens, we’ll write to you and let you know why.
There is no charge for making a request to access your personal information. However in some cases there may be a charge to cover the time we spend locating, compiling and explaining the information you ask for. If there is a charge, we’ll give you an estimate up front and confirm that you wish for us to proceed.
What are cookies and how do we use them?
Links to third party websites
Our websites may have links to external third party websites that may benefit the user. External websites should contain their own privacy statements and we recommend you review them when using their websites. Please note, however, that third party websites are not covered by this policy, and these sites are not subject to Aoyuan International’s privacy standards and procedures.
Website analytics measurement software is used to assist in tracking traffic patterns to and from our websites, anonymously surveying users of the sites. The system is used to collect such information as the number of unique visitors, how long these visitors spend on the website when they do visit, and common entry and exit points into and from the website. This non-personal information is collected and aggregated by third party software and provided to us to assist in our analysis of our websites. You cannot be identified personally from this information and no personal information is stored about you.
About this policy
This policy is effective as of 16 August 2017. We will update this policy when our information handling practices change, and any amendments will apply to the information we hold at the time of the update. We will post the updated policy on our website; we encourage you to check our website from time to time to view our current policy, or contact us for a printed copy
Aoyuan International does not guarantee, warrant or represent that the information contained on this website is correct. Any interested parties should make their own enquiries as to the accuracy of the information. We exclude all inferred or implied terms, conditions and warranties arising out of this website and any liability for loss or damage arising there from.