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Aoyuan Australia

Aoyuan Australia

Aoyuan International is building Australian operations with local insight to bring projects to life.
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Aoyuan Canada

Aoyuan Canada

Aoyuan International is said to expand its operations, developing residential projects in Vancouver and Toronto with local expertise.
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Aoyuan Hong Kong

Aoyuan Hong Kong

Aoyuan International will deliver projects of unwavering quality and workmanship.
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Aoyuan International does not guarantee, warrant or represent that the information contained on this website is correct. Any interested parties should make their own enquiries as to the accuracy of the information. We exclude all inferred or implied terms, conditions and warranties arising out of this website and any liability for loss or damage arising there from.


奥园国际投资集团不确保、保证或代表本网站所载信息正确无误。 任何有兴趣的各方应对信息的准确性自行核实。 我们排除本网站引起的所有推断或隐含条款、条件和保证,以及由此产生的损失或损害的任何责任。

Privacy Policy

We are committed to protecting your privacy. When we request personal information, we will normally explain why we need it, how it will be used and who we may share it with. At all times we will comply with the terms of this when handling your personal information. This policy answers the following questions about privacy at Aoyuan International:

Why do we need your personal information?

Understanding and meeting our customers’ needs is a central part of our business. We do this by providing real estate and services under various brands that are offered by entities within Aoyuan International. To do this effectively, we need to collect certain personal information.

In this policy, personal information is any information that could identify you or be used to establish your identity.

We collect, hold, use and disclose customers’ personal information so we can establish, manage and administer the products and services provided by us, and comply with legal and regulatory obligations. We may also use and disclose your information for purposes related to those mentioned above, such as:

Will my personal information be used for direct marketing?

We use and disclose your personal information to keep you informed about the range of properties offered by us.

You can opt out of receiving direct marketing information from us at any time (see the section 'How can you contact us about privacy?').

What happens if I do not provide information that has been requested?

It's your choice whether to provide your personal information. However, if you don't, we might be unable to fulfil your request for specific information.

What types of personal information do we collect?

We may ask for a range of personal information to assist us in providing you with relevant enquiry or property purchase. The information we request could include (but is not limited to) name, address, date of birth, contact details.

How do we collect personal information?

Most of the personal information we collect will be directly from you. We gather this information either through forms that you complete and submit to us (in writing and digitally), by the information you provide via phone calls and interviews and through other forms of communication.

In some cases we might collect your personal information from external sources. Examples of the people or organisations that may provide us with information are:

Can you remain anonymous or use a pseudonym when dealing with us?

If you wish to remain anonymous or to use a pseudonym when dealing with us, we may be able to provide you with limited information or services. However in many cases it will not be possible for us to assist you with your specific needs if you wish to remain anonymous or use a pseudonym.

How do we protect your personal information?

Whether your personal information is gathered through face-to-face meetings or by interacting with us via telephone, mail, internet or other methods, we take steps to store your information securely. We hold your personal information in a combination of secure computer storage facilities, paper-based files and other formats.

We take a number of steps to protect personal information from misuse, loss, unauthorised access, modification or improper disclosure. These include instructing our staff and advisers who handle personal information to respect the confidentiality of customer information and the privacy of individuals.

When we don’t need your personal information anymore we will delete, destroy or de-identify it.

Who do we share personal information with?

From time to time we may share your personal information with other entities both within and outside of Aoyuan International. The entities that we might share your personal information with vary according to the product or service involved, but could include:

Do we send personal information to overseas recipients?

Some of the entities that we share information with may be located in, or have operations in, other countries. This means that your information might end up stored or accessed in overseas countries, including Australia, China, Hong Kong, Macau, and Canada.

When we send your personal information to overseas recipients, we make sure appropriate data handling and security arrangements are in place.

How do we update your personal information?

We will update your personal information if you contact us. In most cases you can update your personal information over the phone, by email or via our website.

We may update your personal information if we believe the personal information we hold is incomplete or out of date, we could seek to correct or complete our records by gathering data from other sources such as public records and other organisations.

How can you contact us about privacy?

You can call us on +61 2 9267 7456, send an email to sydney@aoyuangroup.com, or write to us at Aoyuan International, Suite 30.02, Level 30, 420 George Street, Sydney NSW Australia 2000, to:

How do you find out about your personal information we hold?

You can access the personal information that we hold about you by calling, emailing or writing to us (see how you can contact us about privacy). We’ll do our best to respond within 30 days; if it’s going to take longer, we’ll get in touch to let you know why and ask for more time.

There are some situations where we are allowed to refuse or limit your access to information, for example when the information is commercially sensitive. If that happens, we’ll write to you and let you know why.

There is no charge for making a request to access your personal information. However in some cases there may be a charge to cover the time we spend locating, compiling and explaining the information you ask for. If there is a charge, we’ll give you an estimate up front and confirm that you wish for us to proceed.

What are cookies and how do we use them?

Cookies are small pieces of text stored on your computer to help us determine the type of browser and settings you are using, where you have been on the website, when you return to the website, where you came from, and to ensure your information is secure. The purpose of this information is to provide you with a more relevant and effective experience on our websites, including presenting web pages according to your needs or preferences. We use cookies to give you access to certain pages of the websites without having to log in each time you visit. We may also use external service providers to track the traffic and usage on the website. Cookies are frequently used on many websites on the internet and you can choose if and how a cookie will be accepted by changing your preferences and options in your browser. You may not be able to access some parts of our websites if you choose to disable the cookie acceptance in your browser, particularly the secure parts of the website. We therefore recommend you enable cookie acceptance to benefit from all the services on the website.

Links to third party websites

Our websites may have links to external third party websites that may benefit the user. External websites should contain their own privacy statements and we recommend you review them when using their websites. Please note, however, that third party websites are not covered by this policy, and these sites are not subject to Aoyuan International’s privacy standards and procedures.

Website analytics

Website analytics measurement software is used to assist in tracking traffic patterns to and from our websites, anonymously surveying users of the sites. The system is used to collect such information as the number of unique visitors, how long these visitors spend on the website when they do visit, and common entry and exit points into and from the website. This non-personal information is collected and aggregated by third party software and provided to us to assist in our analysis of our websites. You cannot be identified personally from this information and no personal information is stored about you.

About this policy

This policy is effective as of 16 August 2017. We will update this policy when our information handling practices change, and any amendments will apply to the information we hold at the time of the update. We will post the updated policy on our website; we encourage you to check our website from time to time to view our current policy, or contact us for a printed copy.


我们致力于保护您的隐私。 当我们要求您提供个人信息时,我们通常会解释为什么需要它,如何使用,以及我们可能会向什么机构分享这些内容。 在处理您的个人信息时,我们会随时遵守这些条款。 本政策回答了关于奥园国际投资集团隐私权的以下问题:


了解和满足客户的需求是我们的核心业务。 我们通过提供奥园国际投资集团实体公司旗下各个品牌来提供相应的房地产服务。 为了增强沟通效率,我们需要收集某些个人信息。


我们收集、持有、使用和披露客户的个人信息,以便我们建立和管理我们提供的产品和服务,并遵守法律和监管义务。 我们或可能因为下述相关目的披露您的信息,例如:





您有权选择是否提供您的个人信息。 但我们可能因此而无法满足您的具体请求或提供一些具体信息。


我们可能会要求提供一系列个人信息,以协助我们向您回复有关的查询或物业购买。 我们要求的信息可以包括(但不限于)名称、地址、出生日期、联系方式。


我们收集的大部分个人信息将直接来自您的提供。 我们通过:1.您填写并提交给我们的表单(以书面和电子方式),2.与您通电话,3.见面访谈 , 4.或其他形式的沟通收集信息。

在某些情况下,我们可能会从外部来源收集您的个人信息。 可能为我们提供信息的个人或组织如下:


如果您希望保持匿名或在处理时使用化名,我们可能只能为您提供有限的信息或服务。 但是在大多数情况下,如果您希望保持匿名或使用化名,我们将无法协助解决您的具体需求。



我们采取一系列措施来保护个人信息不被滥用、丢失、未经授权的访问、修改或不当披露。 这些包括指示我们的工作人员和顾问处理个人信息时,时刻谨记要尊重客户信息的保密性和保护客户的个人隐私。



我们可能会不时与奥园国际投资集团内外的其他实体分享您的个人信息。 我们可能会分享您的个人信息的实体,根据所涉及的产品或服务而有所不同,但可能包括:


我们分享信息的一些实体可能位于其他国家或在其他国家/地区有业务。 这意味着您的信息可能最终在海外国家(包括澳大利亚,中国,香港,澳门和加拿大)存储或访问。



如果您与我们联系,我们将更新您的个人信息。 在大多数情况下,您可以通过电话、电子邮件或我们的网站更新您的个人信息。



您可以致电 +61 2 9267 7456, 发送电子邮件至 sydney@aoyuangroup.com, 或写信给我们奥园国际,澳大利亚新南威尔士州悉尼227号伊丽莎白街,17层1705室。 寻求有关此政策中包含的任何内容的更多信息,或请求打印此政策的副本


您可以通过致电,发送电子邮件或写信给我们,询问我们持有的有关您的个人信息(请参阅如何联系我们有关隐私)。 我们将尽力在30天内作出回应; 如果要花费更长的时间,我们会联系您,并解释为什么需要更多的时间。

在某些情况下,我们被允许拒绝或限制您对信息的访问,例如商业敏感信息。 如果发生这种情况,我们会告知您具体原因。

请求访问您的个人信息不收取费用。 然而,在某些情况下,可能会收取费用,以弥补我们花费定位、编译和解释您要求的信息的时间。 如果有收费,我们会给您一个估价,并确认您希望我们继续操作。


Cookie是存储在您的计算机上的小文本,以帮助我们确定您使用的浏览器和设置的类型,您在网站上的位置,当您返回到您所在的网站,并确保您的信息是安全。此信息的目的是为了在我们的网站给您提供一个相关和更有效的体验,包括根据您的需要或喜好呈现网页。我们使用cookies可以访问网站的某些页面,而无需每次访问时都重新登录。我们也可以使用外部服务提供商跟踪网站上的流量和使用情况。 Cookie在互联网上的许多网站上经常被使用,您可以通过在浏览器中更改您的首选项和选项来选择是否以及如何接受Cookie。如果您选择在浏览器中禁用Cookie接受,尤其是网站的安全部分,则可能无法访问我们网站的某些页面。因此,我们建议您启用接受Cookie,以便于使用网站上的所有服务。


我们的网站可能链接到外部第三方网站,使用户受益。 外部网站应包含自己的隐私声明,我们建议您在使用其网站时对其进行审查。 但请注意,本政策不包括第三方网站,这些网站不受奥园国际投资集团隐私权标准和程序的约束。


网站分析测量软件用于帮助跟踪来自我们网站的流量模式,匿名访问网站的用户。 该系统用于收集独特访问者的数量,访问者在访问时在网站上花费的时间以及进入和离开网站的常见入口点。 这种非个人信息是由第三方软件收集和汇总的,并提供给我们来协助分析我们的网站。从此信息中,您个人身份识别无法被识别,也不会存储有关您的个人信息。


本政策自2017年8月16日起施行。当我们的信息处理做法发生变更时,我们会及时更新此政策,任何修订将适用于我们在更新时所持有的信息。 我们将在网站上发布更新的政策; 我们建议您不时查看我们的网站,以明晰我们当前的政策,或联系我们打印副本。